Refund Policy

Effective Date: 13th May, 2025
Last Updated: 13th May, 2025

At Brainy Brush, we strive to provide high-quality and thoughtfully designed colouring books for children. As our products are printed, packaged, and shipped with care, we follow a strict no refund and no cancellation policy.

No Refunds

We do not offer refunds once an order has been successfully placed and payment has been processed. This includes, but is not limited to:

  • Change of mind
  • Duplicate orders
  • Unused products

All sales are considered final.

No Cancellations

Orders once placed cannot be cancelled, as our fulfilment process begins immediately to ensure timely delivery.
Please ensure all order details are correct before completing your purchase.

Exceptions – Damaged or Incorrect Products

While we do not allow refunds or cancellations, we will offer a free replacement in the following rare cases:

  • Product received is physically damaged or has printing defects
  • Product received is not what was ordered

To request a replacement:

  • Email us at brainybrush@gmail.com within 3 days of delivery
  • Include your order number and clear images of the issue

Once verified, a replacement will be shipped at no extra cost.

Contact Us

If you have any concerns, please feel free to reach out to us at:

We appreciate your understanding and support as we continue to create joyful, educational experiences for children through colours.